HSE Cross Border Directive,
National Contact Point,
St. Canice's Hospital Complex,
Dublin Road,
Kilkenny
General enquiries: 056 778 4546 or 056 772 0551
If you have difficulty reaching us by phone, you can:
- request a call back - send us an email with your name and contact number
- send us an email with your enquiry
Email: crossborderdirective@hse.ie
Questions about prior notification
All queries about prior notification: 056 778 4547
Checking the status of your Cross Border Directive application
If you've already applied for repayment, you can ask for an update by telephone.
Call: 056 778 4546
Call: 056 772 0551
If you have difficulty reaching us by phone, you can:
- request a call back - send us an email with your name and contact number
- send us an email with your enquiry
Email: crossborderdirective@hse.ie
Appeal a decision
If you are not satisfied, you can appeal a decision within 3 months of getting it.
You can appeal online, by email or post. Include a clear explanation about why you are not satisfied with the decision.
Email: nationalappeals@hse.ie
Post to:
HSE National Appeals Service,
An Clochar, Health Campus,
College Street,
Ballyshannon,
County Donegal,
F94 TPX4
Help with making an appeal
If you need help with making an appeal, you can phone us to ask questions or get advice. But you cannot submit an appeal by phone.
Phone: 071 982 2124
Phone: 071 982 2125
Monday to Friday, 9.30am to 1pm
Feedback
The Cross Border Directive was created by the EU. Help improve the service by providing feedback or reporting an obstacle.