This accessibility statement applies to all content published on www.hse.ie and www2.hse.ie.
This website is run by the Health Service Executive (HSE).
We want as many people as possible to be able to use the HSE website.
For example, that means you should be able to:
- zoom in up to 300% without the text spilling off the screen
- navigate most of the website using just a keyboard
- navigate most of the website using speech recognition
- listen to most of the website using a screen reader
- view content in different ways without losing information or structure
Less accessible parts of the site
Some parts of this website are not fully accessible.
For example:
- some pages have links to websites or software that we do not own or manage and so cannot guarantee their accessibility
- the feedback widget that is located on all pages is not accessible to all users, particularly to those on assistive technologies
- some users of assistive technology will find it difficult to know when a toggle menu is expanded or collapsed, for example, the menu and search options in the global navigation panel
Compliance status
This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard.
Non-accessible content
Content that is not accessible on this website is listed below. We aim to fix these issues by April 2027.
Content that is not accessible:
- Some pages have content with fixed line heights and text spacings that cannot be modified.
- Some user interface components cannot be programmatically determined by all users.
PDFs and non-HTML documents
Some documents are not accessible in a number of ways including missing text alternatives and missing document structure.
Older PDFs that were created before 2018 are not accessible.
Contact digital@hse.ie to request documents in an alternative format.
Disproportionate burden
We believe that fixing the accessibility problems with some content in PDFs and video would be disproportionate because the relevant content is currently being updated.
Preparation of this accessibility statement
This statement was prepared on 20 May 2022. It was last reviewed on 17 September 2026. The website was last tested for accessibility issues on 16 September 2026.
The test was carried out by HSE Digital.
How we did the test
We used the Web Content Accessibility Guidelines (WCAG) 2.1 Level A and Level AA to test and audit the level of conformance.
We tested the website internally within our team. The website has been tested on different devices and assistive technologies.What we’re doing to improve accessibility
What we're doing to improve accessibility
We have assembled a multi-disciplinary team who are working on accessibility on an ongoing basis. We are fixing content which fails to meet the Web Content Accessibility Guidelines (WCAG) version 2.1 AA standard. We will update this page when issues are fixed.
Readability
We’ve made the website text as easy to understand as possible. We use ‘readability’ tests as one way to measure how easy it is to understand our content. We aim for a reading age of about 9 (grade 4).
Feedback and contact information
If you need information on this website in a different format email digital@hse.ie. We’ll get back to you within 7 days.
Enforcement procedure
You can make a complaint about the accessibility of the HSE Account under the Disability Act 2005 (No. 14 of 2005).
Reporting accessibility problems with this website
If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact digital@hse.ie.
If you are not happy with our response, or you want to raise an accessibility issue that is not related to the HSE Account, you can make a complaint online at the HSE complaints and feedback section.
Making a complaint through the Ombudsman
If you are not happy with our response to your complaint, you can ask the Ombudsman to look into your complaint.