Skip to main content

We use cookies to help us improve your experience and to provide services like web chat. We also use cookies to measure the effectiveness of public health campaigns and understand how people use the website.

To find out more about cookies and how we use them, please see our privacy policy.

Appeal a medical card decision

Ask for a reassessment

If you believe the means of assessment statement is incorrect, please supply information so we can recheck your application.

Ask for a reassessment if you have information that could make a difference but was not included in your original application.

Medical reports provided by your GP or hospital consultant will be assessed by a medical officer. You may be granted a medical card or GP visit card on a discretionary basis.

Appeals office

You may make an appeal to:

The National Appeals Office
An Clochar
Ballyshannon Health Campus
College Street
Ballyshannon
Co. Donegal

The appeals process

The appeal will be conducted by HSE staff who were not involved in assessing your original application.

The appeals process considers if:

  • income and expenses have been appropriately assessed
  • you are in a category of people who are exempt from the financial means assessment

The appeals office will forward your correspondence to us if they believe a reassessment is more appropriate.

This may delay a decision and you are advised to pursue the reassessment option first. If you request a reassessment and an appeal at the same time, this will delay the decision.

Make a complaint

We want to provide a high quality service to all our customers.

If you have a complaint about the medical card application process you can contact:

Suzanne Doyle
Complaints Coordinator
Primary Care Reimbursement Service
North Road
Finglas
Dublin 11
D11 XKF3
Telephone: 01 8647100 (ext 7418)
Email: pcrs.complaints@hse.ie

page last reviewed: 21/10/2018
next review due: 21/10/2021