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Appeal a medical card decision

Due to the HSE cyber attack the email system is currently down.

Unsuccessful applications

We will inform you, in writing, if you do not qualify for a medical card or a GP visit card.

This will include:

  • a statement of the means assessment on your application
  • the outcome of any discretionary consideration
  • details of how to request a reassessment and how to appeal the decision

Ask for a reassessment

If you believe the means of assessment statement is incorrect, please supply information so we can recheck your application.

Ask for a reassessment if you have information that could make a difference but was not included in your original application.

Medical reports provided by your GP or hospital consultant will be assessed by a medical officer. You may be granted a medical card or GP visit card on a discretionary basis.

Appeals office

You may make an appeal to:

The National Appeals Office
An Clochar
Ballyshannon Health Campus
College Street
Ballyshannon
Co. Donegal

nationalappeals@hse.ie

The appeals process

The appeal will be conducted by HSE staff who were not involved in assessing your original application.

The appeals process considers if:

  • income and expenses have been appropriately assessed
  • you are in a category of people who are exempt from the financial means assessment

The appeals office will forward your correspondence to us if they believe a reassessment is more appropriate.

This may delay a decision and you are advised to pursue the reassessment option first. If you request a reassessment and an appeal at the same time, this will delay the decision.

Make a complaint

We want to provide a high quality service to all our customers.

If you have a complaint about the medical card application process you can contact:

Suzanne Doyle
Complaints Coordinator
Primary Care Reimbursement Service
North Road
Finglas
Dublin 11
D11 XKF3
Telephone: 01 8647100 (ext 7418)
Email: pcrs.complaints@hse.ie

page last reviewed: 21/10/2018
next review due: 21/10/2021