St James's Hospital Dublin

Hospital Group: Dublins Midlands Hospital Group

Parking

Parking is limited and we experience a high demand for parking at certain times during the busy weekday periods and delays may be experienced in accessing our car parks during these times.

Our car park is particularly busy from 10am to 3pm Monday to Thursday.

Parking costs

• 0 to10 minutes free
• 0 to 1 hour €2.50
• 1 to 2 hours €5.00
• 2 to 3 hours €7.50
• 3 to 4 hours €10.00
• 4 to 5 hours €12.50
• 5 to 6 hours €15.00
• 6 to 24 hours €15.00

There are two payment machines; one is located inside the main entrance to the concourse beside the ATM/bank machine and the second is in the underground car park next to the lifts. You may also pay at the security desk near the exit of the underground car park.

Patient drop off/collection

There is a set down area for the drop off and collection of patients and visitors at the main concourse entrance, outside Hospital 1 and outside the MISA building. These areas are strictly for set down only and for a maximum duration of 10 minutes only.         

Parking enforcement

Parking enforcement measures apply to all vehicles parking on the campus. Please ensure you park appropriately and in parking designated for the general public only. Failure to do so will result in your vehicle being clamped and a release fee of €24 applies.  This is in the interest of safety and to ensure the free flow of traffic around the site.  

You are liable to be clamped if your vehicle is;

• Causing a hazard or obstruction on the campus, for example on a clearway
• Illegally parked, for example on a double yellow line or a set down area
• Parked in designated staff parking
• Parked in emergency on-call parking.  

Disabled Parking  

The disabled parking spaces are reserved for those patients and visitors with a valid disabled parking permit only. The permit must be displayed in the vehicle when utilising these spaces.  Any vehicle parking in a disabled parking space without the appropriate permit on display is liable to be clamped.

Disabled parking is available at the following locations: 

• 6 disabled parking spaces adjacent to the lifts in the underground car park
• 10 disabled parking spaces at the entrance to our Outpatient Department
• 4 disabled parking spaces outside Hospital 5 at the Diabetic Day Care Centre
• 4 in the surface public car park.  

Visiting Hours

Please see: www.stjames.ie/visiting for up to date information.

For further information, please visit our facebook page

Transport

Train and Luas

The train and Luas network provides a convenient and efficient way of travelling to the hospital. The Red Luas Line serves the hospital directly, offering a high-frequency service to Heuston Station, Connolly Station, Busáras, the city centre and the Green Luas Line.  

Heuston Station and Connolly Station offer access to commuter rail/DART and intercity rail services.  

Real time commuting information is available on a screen in the main concourse of the hospital.

Park and Ride

The Luas Red Line offers direct access to St James’s Hospital from the Red Cow, Tallaght and Cheeverstown Park + Ride facilities. 

Numerous Irish Rail stations also have Park + Ride facilities. In order to find information on car parking availability, please go to find a station section, input your station name, the parking information will be under "Parking & Transport Links".

Bus

Dublin Bus offers a high-frequency, accessible and easy to use service from all over Dublin.  The hospital is easily accessed by a number of bus routes and the 123 bus serves the campus directly. The 13, 17, 27, 40, 56a, 68, 77a and the 151 have stops conveniently located near the campus.  A short journey to the city centre provides access to a wide range of bus routes that serve the city and beyond

Some Bus Éireann services are available locally from Heuston Station. All Bus Éireann commuter and Expressway services are available from Busáras which can be accessed directly via the Red Luas line.

Taxi

The hospital has a number of courtesy phones so you can book a taxi. These are located in the main concourse, the Discharge Lounge and the Emergency Department.

This service is available on a 24/7 basis with no call out charge.

Cycling

The hospital is readily accessible to cyclists and can be accessed via various routes from across the city. Ample cycle parking is available at the main concourse entrance and at a number of other locations around the campus. St James’s Hospital aspires to be a cycle-friendly campus and is committed to providing improved facilities to meet the needs of the ever growing number of cyclists.

Two Dublinbikes stations are located on the campus and a number of others are located in close proximity to the hospital. Dublinbikes provide a convenient and efficient means of accessing the city centre, Luas Green Line, Heuston, Connolly and Busáras stations.  

Bleeperbikes is a stationless bike-sharing scheme readily available from St James’s Hospital. Locate and unlock a bike using the app and park at any public bike rack inside the purple zone when you're done.

Internet Access

Connect to SJH-Public WiFi network for internat access.

Patient Advocacy Liaison Service (PALS)

If you have a compliment, concern or wish to make a complaint, please speak to a staff member or the person in charge of the ward or department. We hope that most issues can be resolved easily and quickly by doing this.
If this is not possible and you want to make a formal complaint you can contact the Patient Experience Office by email, telephone or in writing using the contact details below. The Patient Experience Office works with the hospital’s staff to review the concerns and experiences you report. We will use your feedback to continue doing what we do well and to make improvements where necessary.

Write to:
Complaints Officer
Patient Experience Office
Quality and Safety Improvement Directorate
St James’s Hospital
James Street
Dublin 8
Telephone: (01) 410 3361 / 428 4248
Email: patientfeedback@stjames.ie
See: stjames.ie/services/qsid/

Payment information

There are a number of ways you can pay your patient bill.

Online

Please click the following link; payment.stjames.ie

To pay online you will need:

• Patient’s full name.
• Patient’s invoice number, which is shown on the invoice.
• Credit / debit card details.

Phone

Credit/ debit card payments are accepted on (01) 416 2366/ (01) 416 2146/ (01) 410 3733 between 9am and 5pm, Monday to Friday.

Cheque or postal order

The cheque/postal order should be made payable to St James’s Hospital. Please put the patient’s hospital number and invoice number on the back of the cheque/postal order.

Patient accounts office

You can pay your bill at the Patient Accounts Office which is open Monday, Wednesday and Friday from 9.30am to 12.30pm. This office is located just inside of the main concourse doors, to the right.

In the event of non-payment your personal data may be referred to and shared with a third-party debt collection agency as provided for under Article 6 (1) of the GDPR.

Smoke-free campus

All our hospitals are smoke-free campuses. Smoking is not allowed throughout the hospital and the hospital grounds. Supports available to give up smoking

Feedback

Your feedback is important to us. It helps us to improve our services. Please let us know about your experience. How you can make a comment,compliment or complaint

Freedom of Information

You can access your records and amend personal information under the Freedom of Information (FOI) Act. More information on making a request under FOI are available on the HSE website