Letterkenny University Hospital

Hospital Group: Saolta University Health Care Group

Parking

Limited patient parking is available at the hospital.

Visiting hours

Information for visitors

Access for visitors is by appointment.

Visiting times are:

• 2.30pm to 4pm
• 6.30pm to 8.30pm

Please do not visit a patient in the hospital if you are feeling unwell. If you have symptoms like a sore throat, cough, temperature, shortness of breath or please do not visit the hospital to help keep vulnerable patients safe.

Important information- there is limited visits in outbreak wards.

If the hospital is managing an infectious outbreak on a ward then access to visitors will be limited to protect patients and visitors.

Visitors need to follow public health guidance and use hand sanitiser regularly during their visit to the hospital. Face masks are available throughout the hospital.

Maternity department

Nominated support partners can visit between 9am and 8pm.

Transport

The hospital is served by the Local Link bus transport service.

Plan your journey here: https://www.transportforireland.ie/plan-a-journey/

Restaurants

Junction Restaurant is open to the member of the public, located on the first floor of the hospital.

Shop

The shop is located in the hospital lobby.

Opening hours are:

• Monday to Friday 7.30 to 8pm
• Saturday 9am to 8pm
• Sunday and Bank Holidays 10am to 8pm

The shop provides tea, coffee, snacks and sandwiches as well as newspapers, magazines and toiletries.

Internet Access

Free public wifi is available throughout the hospital.

Pastoral Care

A Chaplaincy Service is available to all patients.

Patient Advocacy Liaison Service (PALS)

Patient Advocacy Liaison Services are available at Letterkenny University Hospital, phone the hospital on 074 912 5888 or ask any member of staff if you wish to speak to a PALS officer.

Phone: 074 912 5888

Payment Information

The Patient Accounts Office is open between 9am and 5pm, Monday to Friday. You can pay a bill in person, or by phone, by calling 074 91 23508.

Email patients.accounts@hse.ie with any queries.
By cheque: Cheques should be made payable to the Health Service Executive.

You can pay your bill by cheque in person or you can post it to the relevant hospital. Please write the patient’s hospital number and invoice number on the back of the cheque and complete the remittance slip attached to the invoice.

Smoke-free campus

All our hospitals are smoke-free campuses. Smoking is not allowed throughout the hospital and the hospital grounds. Supports available to give up smoking

Feedback

Your feedback is important to us. It helps us to improve our services. Please let us know about your experience. How you can make a comment,compliment or complaint

Freedom of Information

You can access your records and amend personal information under the Freedom of Information (FOI) Act. More information on making a request under FOI are available on the HSE website