Beaumont Hospital

Hospital Group: RCSI Hospital Group

Parking

Public car park spaces are available in the multi-storey car park at the front of the Hospital. There is a charge for the use of these facilities. A 24-hour day pass is available on request from the car park office at a set charge.

Visiting Hours

For the most up to date information on outpatient appointments and visitor arrangements please go the Beaumont Hospital website.

What you should expect if you have to come to Beaumont Hospital

Restaurants

BOHO Café is situated on the main concourse of the Hospital across from the hospital shop. Opening hours are as follows:

• Monday to Friday, 8.00am to 6.00pm
• Saturday to Sunday, 9.00am to 6.00pm
• Bank Holidays, 9.00am to 6.00pm

Shop

The Hospital Shop is operated by XXL and is located on the main concourse. Opening hours are:

• Monday to Friday, 7am to 8pm
• Saturday, Sunday and Bank Holidays, 9am to 6pm

ATM

A Bank of Ireland cash machine is located on the main concourse of the hospital

Pastoral Care

The Hospital Chaplaincy Department is inter-denominational. It provides a full pastoral care service to patients and their families.

Chapel

The Hospital Chapel is inter-denominational. It is located on the ground floor.
Telephone: (01) 809 2815.

Roman Catholic Services

Ministers of the Eucharist distribute Holy Communion to the wards daily. Mass is celebrated each day in the Chapel. Also, a small Blessed Sacrament Chapel is in the Chapel.

Mass times are:

Beaumont Hospital

• Monday to Friday, 1pm
• Saturday, 7.30pm
• Sunday, 10am and 1pm

St. Joseph’s Hospital

• Monday, Friday, Sunday and Holy Days at 10.30am

Church of Ireland Services

Ordained and non-ordained Ministers are available on a regular basis.

Methodist Services

The Methodist Minister can be contacted at the Chaplaincy Department or through the
nursing staff on the ward.

Mosques

The Mosque is on the General Services corridor, on the Ground floor. Main reception can direct you.

Presbyterian Services

The Presbyterian Minister can be contacted at the Chaplaincy Department or through the nursing staff on the ward.

Patient Advocacy Liaison Service (PALS)

The Patient Representative Department has been rebranded as the Patient Advisory Liaison Service or PALS for short.  We can assist you in the following ways:

Help to resolve difficulties that may arise in relation to Hospital services or care.

Assist you and provide information about services provided within the hospital.

Listen to your comments in relation to the services provided by the hospital.

Co-ordinate and manage the investigation into your complaints.

If you have any concerns about any aspect of your care or service in Beaumont Hospital, we advise you to speak to the person in charge of the area. They will address your concerns as quickly as possible.

If your concerns cannot be resolved at local level, or if you wish to make a formal complaint, please contact PALS. We provide a personal and confidential service to Patients, Family Members and Visitors to Beaumont Hospital. We will listen to your concerns and advise you on how to resolve them. PALS will also manage your complaint process, if you wish to make a formal complaint.

If you are making a complaint on behalf of someone else we will need their consent before we can share any confidential information with you.

Complaint related information is not stored in the patient’s medical chart and only staff involved in responding will be aware of your concerns.

Please be aware that the information we collect from you will be recorded and stored on the National Information Management System (NIMS)

Please note: If English is not your primary language and you need assistance, please contact a staff member or the PALS office at (01) 809 3234. We can also make arrangements for an interpreter to be with you during any OPD attendance.

Contact

Telephone: (01) 809 3234 / 2427 (24 hr answer machine).  Please leave your details and we will contact you as soon as possible

Email: pals@beaumont.ie

Write to us: PALS Office, Beaumont Hospital, Beaumont Road, Dublin 9

Call into the office: Located beside the Patient information desk on the main corridor.  The office is open from Monday to Friday 10am to 12pm and 2pm to 4pm.

HSE Patient Advocacy Service

The Patient Advocacy Service is a free, independent and confidential advocacy service for patients of Public Acute Hospitals and HSE-operated Nursing Homes. It receives no HSE funding and is entirely independent of the HSE. The Patient Advocacy Service can provide you with the information and support you need to make a complaint to the HSE over an experience you have had. This link directs you to other Patient Advocacy Sites you may find useful.

Smoke-free campus

All our hospitals are smoke-free campuses. Smoking is not allowed throughout the hospital and the hospital grounds. Supports available to give up smoking

Feedback

Your feedback is important to us. It helps us to improve our services. Please let us know about your experience. How you can make a comment,compliment or complaint

Freedom of Information

You can access your records and amend personal information under the Freedom of Information (FOI) Act. More information on making a request under FOI are available on the HSE website