About your HSE Health App

The HSE Health App is a secure way to:

• access HSE information
• find health services
• keep and find your personal health information

It is available for free on iOS and Android.

Who can use the app

You must be age 16 or older to use the HSE Health App.

You also need a smart phone or tablet. You cannot use the app on a laptop or desktop computer.

The HSE Health App is only available to:

• Android smartphones and devices on Android 10.1 (Queen Cake)
• iPhone 6 and above
• iOS devices on iOS 13.4 or above

Need a MyGovID to log in

To log in to the app you need a verified MyGovID. You will only see your health information in the app if you log in.

Logging in with a verified MyGovID means we know we are sharing personal health information with the right person.

You can still use some parts of the app without a verified MyGovID. But you will not be able to see your personal health information.

How to get a verified MyGovID - mygovid.ie

How to get a Public Services Card - gov.ie

What you can do in the app

If you log in to the latest version of the app you can see:

• what waiting lists you are on
• any GP referrals made on your behalf
• some appointments and notifications and information about them
• your COVID-19 and flu vaccine records
• your reimbursed medicines

You can also:

• get help to stop smoking with the Quit plan
• sign up to get week-by-week information about pregnancy
• keep a list of your medicines, allergies
• carry digital versions of health cards, such as Medical Card and European Health Insurance Card

How to log in to the HSE Health App

Waiting lists

You will see waiting list details in the app if you have been added to an inpatient or day case waiting list.

Not all waiting list information is available in the app yet.

You will not see how long you will wait or where you are on the list. But you will see your priority status.

You can check estimated wait times for care on our website.

Check estimated wait times

GP referrals

You can see some referrals for further care that your GP has made for you.

Not all referrals are available in the app yet. If you cannot see your referral, it does not mean it has not been made. Check with your GP if you are concerned.

When your GP refers you for further care, they may send multiple referrals to different hospitals.

You may not get an appointment at every hospital you are referred to.

When the hospital receives your referral, they will contact you about the next steps.

Appointments

You can use the app to see:

• hospital appointments
• breast screening appointments
• maternity care appointments
• helpful information about your appointment

Not all hospital appointments can be seen in the app. It depends on if your hospital shares your appointment information with us.

It might take a few days for your appointment to show in the app.

Your hospital or clinic will also confirm your appointment by letter. If you are unsure about your appointment, phone your hospital or clinic.

Hospitals that are part of the HSE app

Thirty-five public hospitals share appointments information in the HSE app.

Changes to your appointment

If your appointment changes it will update in the app. You will get a notification if you have notifications enabled.

It's normal for your appointment to change a few times before your consultant writes to you. You might get a number of notifications.

Cancelling or rescheduling appointments

Medicines list

Use the app to make a list of:

• prescribed medicines you take or use
• medicines you buy without a prescription
• vitamins and supplements you are taking

You can include inhalers, patches, injections, creams, gels, sprays, pessaries, eye drops and any other prescribed products.

Your medicines do not show automatically.

Having a medicines list can help if:

• you find it hard to remember your medicines
• your GP or pharmacist asks you what medicines you take

If you stop taking a medicine you can remove it from your list.

Medicines the HSE pays for

Medicines you get as part of the Drugs Payment Scheme or Medical Card Scheme automatically appear in your HSE Health App.

These are medicines you do not have to pay for - the HSE pays the pharmacy.

The list is updated every 3 months. If your prescribed medicine doesn't show yet, it will show after a few weeks.

If you want to remove a medicine from the list, select the name of the medicine. Then select 'remove medicine'.

Health cards

You can see your health cards in the app if you have them.

These include:

• GP visit card
• medical card
• EHIC card
• drug payment card
• long term illness card

You will be able to view the details for each card. For example, your medical card number and expiry date.

You will only see your own cards in the app. If you have EHIC cards for your children, make sure to bring these with you when you travel abroad with them.

Vaccines

You can view when you last had a:

• flu vaccine
• COVID-19 vaccine or booster

This can help you to know when you may need another vaccine or booster.

If you do not log in

If you do not log in, you will not be able to see any of your personal health information.

But you can still use the app to:

• search information on conditions, treatments, medicines and mental health
• find services near you, such as GPs and emergency care

What's coming next

We’re improving the app and adding new features regularly.

We’re currently working on new features which will mean you can:

• get help taking up physical activity
• see scans and test results

In the future, you will be able to use the app to:

• check your wait time for scheduled tests or treatment
• get support and advice on living with a chronic (long-term) condition
• read information before and after your appointment