Your Service Your Say is how we listen and respond to your feedback about our services.
You can use Your Service Your Say to make a:
- comment or suggestion
- compliment or positive feedback
- formal complaint
What to include in a formal complaint
Give as much detail as you can when making a formal complaint.
Include:
- what happened and when
- who was involved
- where it happened
- what your concerns are
- anything you have done to resolve this matter
- what you want to happen now
- any extra information and copies of other relevant documents
In writing
You can send an email, write a letter or complete a feedback form.
Email and online feedback
Email: yoursay@hse.ie
Where to get a printed feedback form
Your service your say feedback form (PDF, 570 KB, 12 pages)
Your service your say feedback form - under 18 (PDF, 590 KB, 12 pages)
We have information and feedback forms in 24 languages.
Where to send feedback
You can post a letter or a completed feedback form to Your Service Your Say.
HSE Your Service Your Say,
Oak House,
Limetree Avenue,
Millennium Park,
Naas,
County Kildare,
W91 KDC2
Phone Your Service Your Say
Freephone: 1800 424 555
Phone (from a mobile or outside of Ireland): 00 353 1 642 4555
Monday to Friday, 9am to 5pm.
Outside of these hours, you can contact HSE Live.
What happens next
If you contact us using an online form or email, you'll get an automatic email to tell you that your feedback has been sent to Your Service Your Say.
We'll send your feedback to the service you gave feedback about.
We may phone or email you before we do this if we need more information about your feedback.
If you made a complaint, a complaints officer from the service will email or write to you. They will do this within 5 working days.
If you made a comment or compliment about a service, we usually do not need to contact you. But sometimes a staff member from that service may phone or email you about it.
Making a complaint for someone else
If you're not able to give feedback yourself, ask a relative, carer or advocate to do this for you.