The Office of the Confidential Recipient acts as an independent voice for older people and adults with a disability. They can help if you have a concern about your care in a HSE or HSE-funded service.
They are independent of the HSE but appointed by the HSE.
Concerns the Office of the Confidential Recipient can help with
The Office of the Confidential Recipient deals with concerns about:
- low quality of care
- abuse
- negligence
- mistreatment
- denial of dignity
- someone not having control over their daily life or choices
- abuse of power or a culture of oppression
Concerns could be about a service such as a:
- residential care service, day service or home support service that is run or funded by the HSE
- carer who is working for a private company funded by the HSE
You may raise a concern with the Office of the Confidential Recipient if you are:
- a person who uses these services
- a neighbour, family member, friend
- any member of the public
- working at a HSE-funded service
They will:
- listen to you and hear your concerns
- review your concern to see if they can help
- support you and send your concern to the right place
- keep your identity anonymous if you prefer
Contact the Office of the Confidential Recipient
There are 4 ways to contact the Office of the Confidential Recipient.
Online
Complete the Enquiry form
Phone
Freephone: 1800 94 94 94
Office phone: 087 188 0523
Confidential recipient phone: 087 665 7269
Monday to Friday, 9am to 5pm
General queries: cr.office@crhealth.ie
Confidential recipient: grainne.cunningham@crhealth.ie
Post
Gráinne Cunningham O’Brien,
Confidential Recipient,
Office of the Confidential Recipient,
Merlin Park University Hospital,
Block B,
Old Dublin Road,
Galway,
H91 N973