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There is currently a delay of more than 3 months in processing applications and claims for reimbursement under the Cross Border Directive.

This is due to:

  • a large number of applications and reimbursement claims
  • current available staff numbers 

All claims are processed in the order of the date that we received them.

We apologise for any inconvenience. We are working to resolve this matter as soon as possible.

National Contact Point,
Cross-Border Healthcare Directive Department,

St Canice's Hospital,
Dublin Road,

General enquiries: 056 778 4546 

If you have difficulty reaching us by phone, you can contact us through email

For applications for prior authorisation:

All enquiries regarding prior authorisation: 056 778 4547

If you've already applied for repayment

Surnames beginning with A-C: 056 778 4427
Surnames beginning with D-H: 056 772 0560
Surnames beginning with I-Mc: 056 778 4012
Surnames beginning with M-R: 056 772 0558
Surnames beginning with S-Z: 056 772 0556

If you have difficulty reaching us by phone, you can contact us through email.


Related topics

Contact points for Cross Border Directive offices in other EU/EEA member states

We recently updated this content. See the original version here

page last reviewed: 13/11/2018
next review due: 13/11/2021