South Infirmary Victoria University Hospital

Hospital Group: South/Southwest Hospital Group

Parking

Pay parking is available at the main entrance. A pay station is located outside the main entrance door with a second pay station inside the main entrance door. The pay stations accept both card and cash payments.

The first 15 minutes is free. The next hour is charged at €3 followed by €2 per hour up to a maximum of €10 per day. Lost tickets are charged from 8am to time of departure.

A reduced charge is available to patients attending the Oncology Department.

Please note: Disc parking, and clamping is in operation on the streets around the hospital. Parking discs can be bought in the shop across the road from the Main Entrance or street parking can also be paid via phone by downloading the ‘Cork City Park by Phone’ app. There are also public paying car parks within the vicinity of the Hospital.

Disabled Parking

There are three disabled parking spaces available next to the Orthopaedic Physiotherapy Department. One disabled parking space adjacent to the Outpatients building. Additional disabled parking spaces are located on the Old Blackrock Road near the entrance to the South Infirmary Complex.

Visiting hours

The visiting hours are 3pm to 4pm and 6.30pm to 7.30pm.

Please do not visit if you have any Influenza like symptoms or if you have had diarrhoea and or vomiting in the previous 2 days, as while you may feel well you may pass on the virus to the person you are visiting.

We encourage you to use the hand sanitizer throughout the hospital.

Each patient is allowed up to 2 visitors at a time

There can be a swap over of visitors within the visiting hour but there is to be no more than 2 visitors at a time by the patient’s bedside.

Any arrangement outside of the above must be agreed with the ward staff, and this should only be in exceptional circumstances.

Restaurants

There is a coffee shop at the main car park entrance to the South Infirmary Complex on the left. Tea, coffee and snacks are available here.

Opening hours: 8.00am to 4pm; Monday to Friday. The Coffee shop is closed on Saturday and Sunday.

The staff restaurant is open Monday to Friday to everyone from 7.30am to 5pm, serving hot lunch from 12.30pm to 2.15pm daily and a seection of salads and sandwiches made to order fro 12.30pm to 3.00pm.

Vending machines

Vending machines are located in the following areas:

Orthopaedic Outpatients Department waiting room- supplying water, soft drinks, chocolate and crisps.

Outside the Staff Restaurant- supplying water and soft drinks.

Victoria Complex ground floor corridor- supplying water and soft drinks.

Transport

Bus Eireann Air Coach Service provides a frequent service to Cork Airport from Cork Bus Station.

Bus no. 203 and Bus no. 207 from St. Patrick’s Street (city centre) to Southern Road and Bus no. 206 from South Mall to Langford Row. For details of further bus routes, please contact Bus Eireann.

Chapel

The hospital chaplains are available 24 hours a day to minister to the sick, their families and hospital staff.

The pastoral care room is available for relatives of patients if a need arises.

A family room is available for patients and visitors upon request.

Mass Times: 9.30am Sunday

Patient Advocacy Liaison Service (PALS)

Nothing is more important than quality when it comes to health care services. The SIVUH want to give you the best possible care and treatment. We want you to tell us if you have a comment, compliment or complaint about your healthcare. In order to do so the following options are available to you.

Your can make your comment/complaint

• In person to any member of staff or the complaints co-ordinator or by ringing (021) 4926100 and asking to speak to the complaints co-ordinator
• By email to patient.complaints@sivuh.ie(If you have not received an acknowledgement within 7 working days please contact us to ensure we have received your email)
  By letter

A written complaint should include

• Who was involved
• What happened and where
• Outline your concerns
• What would you like to see as the outcome of this complaint

Complaints procedure - We have a Complaints Form for your assistance should you wish to make a complaint.

Comment Card - these are available within the hospital if your wish to make a comment regarding any aspect of the hospital or your care.

Online feedback form - The hospital also has an online complaints form. (If you have not received an acknowledgement within 7 working days please contact us to ensure we have received your email)

Complaints Policy and Procedure - The hospital Complaints Policy and Procedure can be viewed here

The Ombudsman - Online versions of information factsheets the Ombudsman has published about their services and complaints concerning various service providers.

Smoke-free campus

All our hospitals are smoke-free campuses. Smoking is not allowed throughout the hospital and the hospital grounds. Supports available to give up smoking

Feedback

Your feedback is important to us. It helps us to improve our services. Please let us know about your experience. How you can make a comment,compliment or complaint

Freedom of Information

You can access your records and amend personal information under the Freedom of Information (FOI) Act. More information on making a request under FOI are available on the HSE website