Mercy University Hospital

Hospital Group: South/Southwest Hospital Group

Parking

There is no on site parking. Disc parking is available on the surrounding streets.

Parking is also available in the nearby multi-story car parks at North Main Street and St.Finbarre’s Car Park near the River Lee Hotel on the Western Road.

There are 8 wheelchair accessible parking spaces in close proximity to the hospital main reception, 3 spaces on R847 between the hospital and Tyndall facility (Prospect Row), 3 spaces on Sheares Street in front of the MUH Radiology Building, 2 spaces on Henry St. across from, and adjacent to Corbett Tyres.

Visiting hours

Information for visitors

• General visiting is permitted from 6pm to 8pm everyday.
• Visiting on compassionate grounds and for particular patient care needs outside of these times is facilitated through the ward manager.
• 1 visitor is allowed at a time per patient in multi-occupancy rooms. Please keep visits to 30 minutes.
• Do not visit the hospital if you are unwell with any symptoms that could be contagious such as a cough, runny nose, rash, vomiting or diarrhoea.

Transport

The numbers 5 and 8 buses stop to the rear of the hospital on Sheares Street and both connect with the city centre. A Freefone taxi service is available on site. CancerConnect transport is available to and from all campus sites.

Restaurants

The hospital does not have any restaurant facilities currently available for public use.

Vending Machines

Out-of-hours food and beverage vending is located on several locations on the hospital campus.

Shop

The hospital shop is located opposite the main lift on the second floor. A trolley service operates throught the hospital between the hours of 9am and 11am. This service provides newspapers, minerals, toiletries etc.

The shop is open Monday to Friday 9am to 4pm and Saturday 11am to 4pm.

Internet Access

Wi Fi is available in the hospital for our patients. Please ask the ward manager if you require a code for Wi Fi.

Pastoral Care

Chapel

The pastoral care team is made up of qualified healthcare chaplains, consisting of ordained, religious, lay and trained volunteer staff. The team is available to patients, families, loved ones and staff throughout the hospital.

The team recognises that a stay in hospital can be a difficult and worrying time for both patients and loved ones. Coping with illness and possible life changes can be deeply challenging and may raise concerns, doubts and questions. Chaplains can also assist in 'sacred moments' with reflection, prayer and ritual, if appropriate.

The hospital chapel is situated on the ground floor near the main lifts. You are always welcome to spend quiet time in the chapel.

Mass is celebrated in the chapel on the following days:

• Monday to Thursday, 10.30am
• Sunday morning, 10.30am

Sacrement of the sick is available on request and Holy Communion is brough to the wards each Sunday and also during the week at the request of the patient or family member.

Patient Advocacy Liaison Service (PALS)

Patient Liaison Service is available to patients and their families Monday to Friday 8am to 4pm.

• This service is provided to support patients showing empathy and compassion in relation to all queries and issues raised and to gather feedback which is vital for us in improving our service. All contacts made to the Patient Liaison Service remain confidential and will be treated with impartiality and non-judgemental.
• The service supports the management of complaints at Stage 1 of the MUH Complaints Policy, which is to connect directly with all involved to possibly find a resolution when issues arise. The Patient Liaison Officer acts as an independent voice for the patient providing advice and advocacy as required.
• We welcome feedback and currently have 5 Comment Boxes with Feedback forms provided, available on campus. This is increasing to 20 available locations by the end of 2023, and we actively encourage patients, patient family members and carers to give us feedback in the form of Comments, Compliments or Complaints relating to their MUH experience. Also available by the end of the year will be an electronic version of the feedback process, specific to the MUH, that can also be used to provide feedback. There is 'no wrong door' for feedback which can be provided as above and by telephone, email and through staff.
• The Service is also available to support patients and families at meetings with Clinical Multi-disciplinary meetings as required.
• The Patient Liaison Service also supports Friends of the Mercy Volunteer Service which is a befriending service providing support to our patients with buddy-walking, supporting patients with clothing and hygiene requirements, conversation, and quizzes to keep their spirits up.
• The Patient Liaison Services also supports patients as point of contact to local charities and patients support organisations including Penny Dinners, St. Vincent de Paul, SAGE Advocacy Service, Patient Advocacy Service, Cork Deaf Association, Bru Columbanus and other local and national groups as required.
• The Patient Liaison Service also supports patient who need assistance with specific access requirement as set out in Part 3 of the Disability Act 2005 and Administration Access ie access to services, information, facilities/buildings e.g. CDA/ISL Interpreters

Payment Information

For information regarding paying bills or any hospital charges, please contact the Patient Accounts Department on (021) 493 5503.

Smoke-free campus

All our hospitals are smoke-free campuses. Smoking is not allowed throughout the hospital and the hospital grounds. Supports available to give up smoking

Feedback

Your feedback is important to us. It helps us to improve our services. Please let us know about your experience. How you can make a comment,compliment or complaint

Freedom of Information

You can access your records and amend personal information under the Freedom of Information (FOI) Act. More information on making a request under FOI are available on the HSE website