Mater Misericordiae University Hospital

Visiting

Check the hospital website for information on visiting.

Hospital updates - mater.ie

Protect yourself and others

Do not visit a hospital if you have any symptoms of cold, flu, COVID-19, or any viral illness.

Clean your hands regularly and use hand sanitiser

You may be asked to wear a face mask and PPE in parts of the hospital.

The hospital car park is on Eccles Street. It has 440 spaces.

There are 2 exits from the car park into the hospital.

Follow the:

• red signs for the Emergency Department
• green signs for everywhere else

Use our tool to get directions to all wards and departments from the car park.

Finding your way around - mater.ie

On-street pay and display parking is available around the hospital.

Our complaint officers are:

• Cora Herbert
• Audrey Sinnott
• Yvonne Twomey

Contact a complaint officer:

Email: patientservices@mater.ie

Making a complaint

You should include:

• your name
• your medical record number
• a postal address for correspondence
• your email address
• your phone number
• how you would like to be contacted
• a summary of your complaint

Your complaint should say:

• what happened?
• who was involved?
• when did it happen?
• where did it happen?
• how did it happen?
• why did it happen?
• what is your desired outcome?

If someone writes your complaint, we will ask you to sign a consent form. This will give us permission to show your personal information to them.

Post your complaint to:

Patient Services Department,
Mater Misericordiae University Hospital,
Eccles Street,
Dublin 7,
D07 R2WY

Or email your complaint to patientservices@mater.ie.

After you make a formal complaint we will assign a patient liaison officer (PLO) to your case.

The PLO will:

• acknowledge your complaint within 5 working days of getting it
• examine your case
• keep you informed of progress
• write to you about the findings and the outcome
• set out what actions the hospital will take when our service has fallen below the expected standard

The PLO may recommend a face-to-face meeting with the healthcare professionals involved. The PLO will organise and attend the meeting to support you.

If you are not happy with our response, you can refer your complaint to the Office of the Ombudsman. They will ask you for details of your complaint and a copy of our final response to your complaint.

You can pay your hospital bill:

• online
• by post
• over the phone

Online

To make a payment online, you will need:

• the invoice number you wish to pay
• your patient Medical Record Number (MRN)

You can find these details on your invoice.

Online payment form - mater.ie

By post

You can pay your bill by cheque or postal order. Make the order payable to the Mater Misericordiae University Hospital.

You should include your:

• medical record number (MRN)
• invoice number

Do not send cash in the post.

By phone

Contact the Patient Accounts Department by phone to pay with a credit card or debit card.

Phone: 01 803 2211

Phone: 01 803 2269

The office is open Monday to Friday, 9am to 1pm and from 2pm to 4pm.

Contact a cashier to pay by bank transfer.

Phone: 01 803 2351
Email: patientaccounts@mater.ie

The main chapel is in the courtyard of the Old Mater Hospital Building. Take the link corridor exit to the courtyard.

Mass times are:

• Monday to Friday, 1pm
• Saturday, 9am and 6pm for Vigil mass
• Sunday, 8.15am, 10am and 11.30am

Memorial mass is the first Friday of every month at 1pm.

The chaplain can visit staff, patients, their families or friends, in the hospital.

A Catholic priest is available in the hospital 24 hours a day, every day. Contact the priest through a ward nurse.