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Health service disruption updates

Last updated: 2 June at 8.45pm

There has been a cyber attack on our IT systems. This has caused some disruption to our services.

Read information about the cyber attack, what you need to be aware of and what is being done to protect you

Community health services

Most community health services such as disability, mental health, primary care and older people’s services are operating as normal.

Read about changes to community services in your area

COVID-19 vaccination appointments

COVID-19 vaccination appointments are going ahead as normal.

Getting a COVID-19 test

If you have an appointment for a COVID-19 test, this will go ahead. You should go to the test centre in your appointment as planned.

If you have symptoms of COVID-19

Self-isolate (stay in your room) and phone your GP. They may tell you to go to a COVID-19 test centre.

You can also go to any test centre without phoning your GP.

Find a COVID-19 test centre near you

If you are a close contact

The close contacts text message (SMS) service is up and running again.

If you are a close contact, go for your test at the time, date and location in the text message. Do not go to a walk-in test centre without an appointment.

COVID-19 test results

There may be some delay in getting your COVID-19 test results.

If you are waiting for a COVID 19 test result, it’s important that you self-isolate (stay in your room) until you get your test result. This is stricter advice than usual while our IT systems are down.

Contact tracing

Contact tracing is still operating but it may take longer than usual.

Sexual Assault Treatment Units

Sexual Assault Treatment Units (SATUs) remain open 24 hours a day, 7 days a week.

National Counselling Service

Video call appointments may be changed to phone calls. Face-to-face and phone appointments are going ahead as normal.

HSE National Counselling Service

Screening services

We are experiencing some disruption to our services.

CervicalCheck

Screening appointments are continuing. If you have a screening appointment, go to it as planned. There may be a delay in getting your test results

BreastCheck

Screening appointments are going ahead within COVID-19 restrictions. If you have a screening appointment, go to it as planned. Changes to our services will be updated here.

BowelScreen

We are continuing to receive and process samples from home testing kits. Please return your kit as normal. If you are scheduled for a follow-up colonoscopy, our BowelScreen nurse will call you to talk about the procedure. Changes to our services will be updated here.

Diabetic RetinaScreen

Appointments are going ahead as planned and your results will be sent out

Follow up appointments

See service disruption updates from each hospital by county to find out if appointments are going ahead as planned in your area, if you have a follow-up hospital appointment from your screening test.

Virtual appointments

Some virtual appointments may be cancelled or changed to phone calls. Your hospital will contact you if your appointment is cancelled.

Quit Stop Smoking Service

You can still sign up to Quit plan to help you stop smoking. The 1800 201 203 phone line and local stop smoking services are operational.

If you are receiving support from the Quit service, there may be a delay in receiving support calls. If you have contact details for your assigned stop smoking advisor, contact them to continue your support programme.

Medical card applications

Due to the cyber attack, it is not possible to apply online for a medical card at the moment. You can still apply by post, but the processing time is slower. There are also some delays with email communications.

Call 1890 252 919 if you have any medical card queries.

Apply for a medical card by post

Information for HSE suppliers and contractors

The HSE is experiencing difficulty with a number of its business systems following the cyber attack. We are working as quickly as we can to restore our systems. We really appreciate the support of our suppliers at this time and are very sorry for the inconvenience we know this will cause. We will provide further updates as soon as they are available.

Purchase Orders

We cannot currently communicate purchase orders to suppliers and contractors. We are putting an interim solution in place to support the processing of purchase orders.

Payments to suppliers

We appreciate the continued support of our suppliers as we work to restore our finance and procurement systems. We made good progress last week, making payments to suppliers nationally. We continue to work towards restoring all systems over the coming weeks.

page last reviewed: 18/05/2021
next review due: 18/05/2024