We publish a weekly urgent care performance update every Friday.
The report looks back at the week previous and shows:
- the number of people who went to an Emergency Department (ED) and who were admitted for care treatment
- year-on-year comparisons of the weekly ED numbers
- average wait times for admission or discharge through ED
- average weekly number of people on trolleys
- year-on-year comparisons of the weekly trolley numbers
- how many beds were used as part of a hospital's surge capacity
- analysis of the number of patients experiencing a delay in discharge home with supports and or transfer to an alternative step down care setting
The report is a weekly analysis and comparison of the figures we publish in our daily Urgent Care report.
Weekly summary
Download the report (PDF, 7.2 MB, 30 pages)
How to read the report
The report is broken into 4 areas of analysis:
- emergency department (ED) demand
- patient experience time (PET)
- trolleys and surge capacity
- delayed transfers of care
ED demand analysis
We show the number of people this week who:
- went to an ED
- were admitted as a patient through ED
- are 75 or older and were admitted as a patient
- waited for more than 24 hours to be admitted to an inpatient bed or discharged
View the total weekly figures, how they compare to the same week last year and the numerical and percentage change.
The figures are also shown in a graph and by hospital.
They are broken down by:
- attendances
- admissions
- ED admission conversions - this is the number of people who were admitted after attending ED
PET analysis
Patient experience time (PET) shows the number of patients who were:
- admitted to an inpatient bed or discharged within 24 hours wait time
- age 75 or older who attended ED and admitted or discharged with over 24 hours wait time
Duration in ED
We show the average number of hours a patient spent in a hospital ED.
This is shown by:
- all people who attended ED that week
- people admitted as inpatients through the ED
- people who attended ED but were not admitted as inpatients
The target for each hospital ED is to see each person within 6 hours. We colour code the figures to show if a hospital is within their target.
Admitted
These are people who have been admitted as inpatients through the ED.
We calculate the duration from the time a patient arrives at ED to the time that they are admitted to an inpatient bed or discharged.
Non-admitted
These are people who have attended ED but have been discharged without the need to admit them as inpatients.
We calculate the duration from the time they arrive at ED to the time that they are discharged.
Trolleys and surge analysis
Use this section to see
- the average weekly trolley count and how it compares to last week and previous years
- the number of surge capacity beds used
We show the figures as they are, and also as a percentage change.
Surge capacity
Surge capacity is the number of beds taken from elsewhere in the hospital to meet ED demand.
When a hospital uses surge capacity, they may cancel some planned admissions.
We report the total surge capacity beds used in the previous week. We compare this to the previous week and against a 6-week average.
Delayed transfers of care analysis
The report shows the total number of patients experiencing a delay in their transfer of care.
Delayed transfer of care
A delayed transfer of care is when a patient is ready to leave hospital but is still occupying a bed.
It happens when a patient is waiting to go home or into care elsewhere, but the care or home supports are not in place for them yet.
The report shows the total number of patients experiencing a delay in their transfer of care. It also compares the figures to the previous week and previous 2 years.
The figures are broken down by:
- long term care
- access to rehabilitation
- complex clinical needs
- legal complexity or Assisted Decision Making Act (ward)
- home support service
- homelessness or housing support or adjustment
- non-compliance or non-cooperation with process
- COVID-19 related