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COVID-19 community assessment hubs

Last updated: 25 September 2020 at 4.35pm

Community assessment hubs help manage the increase of COVID-19 (coronavirus) cases in the community.

Who hubs are for

Hubs are for people who:

  • are very unwell
  • have tested positive for COVID-19
  • are likely to have COVID-19
  • need a face-to-face appointment with a GP

Your GP may refer you to a hub for a face-to-face assessment if you:

  • feel your symptoms are getting worse
  • feel you can’t manage your symptoms at home
  • are concerned about your breathing - such as shortness of breath or it’s causing you pain or distress
  • are concerned about a separate, existing health condition

Hubs are for people aged 16 years and over. If you are worried about your child or their symptoms, phone your GP.

When to phone your GP

Your GP or GP Out Of Hours will decide if you need a face-to-face consultation at a hub.

Call your GP if:

  • your symptoms get worse - particularly if your breathing is more difficult or more rapid
  • you feel you cannot manage your symptoms

Once your GP makes a referral to a hub, we will text you with details of your appointment as soon as possible. Make sure your GP has your up-to-date phone number.


Take a list of your regular medicines with you to your assessment appointment.

Download a ‘my medicines list’ to help you keep track of your medicines (PDF, 243 KB, 2 pages)

What happens at a hub

A GP will examine you and decide on a treatment plan.

You will need to be referred by a GP. We cannot accept ‘walk-ins’.

COVID-19 testing

Hubs do not provide COVID-19 testing.

Read more about testing for COVID-19

Opening hours

Opening hours vary from hub to hub. They will continue for as long as they are needed.

Your assessment

We'll take your contact details, then a nurse and GP will carry out a full assessment.

Each appointment takes approximately one hour.

The team will decide if you:

  • need to go to hospital for extra support and treatment
  • can recover at home
  • need extra supports to help you recover in the community or spend some time in an isolation facility

Read more about the COVID-19 self-isolation facility

You and your GP will each be given a copy of your assessment report.

Related topics

When to get medical help and hospital treatment

Community support during the COVID-19 pandemic

Minding your mental health during the COVID-19 pandemic

page last reviewed: 17/04/2020
next review due: 17/04/2023