Warning notification:Warning

Unfortunately, you are using an outdated browser. Please, upgrade your browser to improve your experience with HSE. The list of supported browsers:

  1. Chrome
  2. Edge
  3. FireFox
  4. Opera
  5. Safari

Request your personal information

If you have received a letter about the HSE cyber-attack, you can request copies of the documents related to your personal information.

There is a separate process if you are a parent or legal guardian who has received a letter about a child.

Request documents

You can request your documents by post. This is the only way to request your documents. You can no longer do this online.

What you need to do

To make a request you will need:

  • your PIN number - you can find this on the letter we sent you
  • to print out and complete the Data Access Request Form (PDF, 1.4 MB, 1 page)
  • to photocopy your current and in-date passport ID page, driving licence or public services card - photocopy both sides of your driver’s licence or public services card

Send your completed form and photocopy of your ID to:

HSE
PO Box 13522
Dublin 8
Ireland

When we post your documents to you we will include details of how to contact us. This is for if you want to speak to us about the information.

How long your documents will take

It can take up to 1 month for the documents to be ready from the date that we receive your completed form and photocopy of your ID.

In some cases, it may take up to 2 months longer. We will let you know if this happens and explain why.

When we send you your documents we will include details of how to contact us. This is if you want to speak to us about the information you receive.

If you want to speak with someone

Our contact centre, HSE Live, is open 7 days a week.

The call centre agent will not have access to the information about you that was illegally accessed. This is to protect your privacy. But they may be able to answer questions you have.

Freephone: 1800 700 700

Phone: 01 240 8787

See HSE Live's opening hours and other ways to contact us

If you need to change your postal address

To update your postal address, you will need:

  • your PIN number - you can find this on the letter we sent you
  • to print out and complete the Request for Rectification/Erasure of Personal Data Form (PDF, 201 KB, 3 pages)
  • to photocopy your passport, driving licence or public services card - if using your driver’s licence or public services card, photocopy both sides
  • proof of your address such as a utility bill or bank statement dated within the past 3 months

Send your completed form, photocopy of your ID and proof of address to:

HSE
PO Box 13522
Dublin 8
Ireland

If you have not received a letter from the HSE

We are notifying around 90,000 people. We hope to contact everyone by May 2023.

If you do not receive a letter within this time:

  • you do not need to do anything.
  • you cannot register or use this service

If we do not write to you

Requests previously made online

The online portal is closed.

If you previously requested your documents, you will no longer be able to view them online.

But you can still request your documents by post if you want to view them again.

Page last reviewed: 6 February 2024