If you have received a letter about the HSE cyber-attack, you can request copies of the documents related to your personal information.
There is a separate process if you are a parent or legal guardian who has received a letter about a child.
Request documents
You can request your documents by post. This is the only way to request your documents. You can no longer do this online.
What you need to do
To make a request you will need:
- your PIN number - you can find this on the letter we sent you
- to print out and complete the Data Access Request Form (PDF, 1.4 MB, 1 page)
- to photocopy your current and in-date passport ID page, driving licence or public services card - photocopy both sides of your driver’s licence or public services card
Send your completed form and photocopy of your ID to:
HSE
PO Box 13522
Dublin 8
Ireland
When we post your documents to you we will include details of how to contact us. This is for if you want to speak to us about the information.
How long your documents will take
It can take up to 1 month for the documents to be ready from the date that we receive your completed form and photocopy of your ID.
In some cases, it may take up to 2 months longer. We will let you know if this happens and explain why.
When we send you your documents we will include details of how to contact us. This is if you want to speak to us about the information you receive.
If you want to speak with someone
Our contact centre, HSE Live, is open 7 days a week.
The call centre agent will not have access to the information about you that was illegally accessed. This is to protect your privacy. But they may be able to answer questions you have.
Freephone: 1800 700 700
Phone: 01 240 8787
If you need to change your postal address
To update your postal address, you will need:
- your PIN number - you can find this on the letter we sent you
- to print out and complete the Change of Address Form (PDF, 1.7 MB, 1 page)
- to photocopy your passport, driving licence or public services card - if using your driver’s licence or public services card, photocopy both sides
- proof of your address such as a utility bill or bank statement dated within the past 3 months
Send your completed form, photocopy of your ID and proof of address to:
HSE
PO Box 13522
Dublin 8
Ireland
Online requests before 26 May
If you requested your documents before 26 May, you will still be able to view these online.
We will send you a text message when they are ready to view or download. It can take up to 1 month for the documents to be ready. But we will try to get them to you as soon as we can.
Log in to your account to view and download documents related to you when they are ready.
Call-back
If you requested a call back before 26 May, your call will still go ahead at the time and date you requested.
Contact us if you need to change the date of time of your call.
Registered but did not make a request
If you registered but did not make an online request before 26 May, you can now only make a request by post.
If you have not received a letter from the HSE
We are notifying around 90,000 people. We hope to contact everyone by May 2023.
If you do not receive a letter within this time:
- you do not need to do anything.
- you cannot register or use this service